SHIPPING & EXCHANGES

CANCELATIONS:

Tracksuitbae Studio accepts cancelations up to 3 hours after the order has been placed.  You can do so by emailing info@tracksuitbaestudio.com please state your order number in the email.

EXCHANGES:

Tracksuitbae Studio operates an exchange only policy.

If the item is the wrong size a customer must contact info@tracksuitbaestudio.com within 5 days of receiving the item in order to arrange the return. The item then must be shipped to us no later than 7 days after receiving return instructions.

Please DO NOT send the parcel back without contacting us for instructions first because the "shipping from" and return addresses may be different.

The item must be unworn, in its original condition, with all labels still attached, in the original packaging. To be eligible for an exchange an item must have no marks (from make up or other) and no scents (like body, perfume or other).

Item can be exchanged to another size, item of the same value or a credit note for future purchase.

Customer is responsible for return shipping. Tracksuitbae Studio can not be held responsible for any items lost/undelivered or damaged during the return, please select a safe option for return shipping. Please label/declare your parcel as "return to sender", otherwise Tracksuitbae Studio can not be held responsible for any charges on the arrival.

We ask that you are being mindful about this as that extra shipping adds to a very unnecessary CO2 emissions. Please make sure you really like and want the item, ask any questions before purchasing & make an informed decision.

SHIPPING: 

*** Please note that during the "pre-holiday period" the post offices will be extra busy and shipping might take longer. Check with the post office in your country if there are any delays. Please plan your purchases well in advance if you wish to receive them in time for holidays. 

We would recommend ordering before 7th November (considering ~ 2 week production period), if you are planning to use standard/post shipping.

Tracksuitbae Studio ships to UK, USA, EUROPE, CANADA, AUSTRALIA, ASIA & SOUTH AMERICA. The rest of the world shipping is available, please inquire for a custom shipping quote via email. 

We currently have 3 postage options available:

Regular Post - classified as "correspondence" or "large letter", uses regular post office service & can take up to 5 weeks( except EU which is up to 2 weeks), all "mail" is collected into bags & leaves the origin country within 3 days. Once it lands in the country of the recipient, it is sorted  & forwarded at each countries delivery partner ( royal mail, usps, australia post & etc.) The delivery time will depend of how quickly the post/customs officials sort through it.

Post Parcel - uses the same post office service, but instead of big bags of "correspondence" it is sent as an individual item so usually gets sorted & forwarded quicker. In our experience these take 1-3 weeks to US/Canada & ~3 weeks to Australia.

Express - we use fedex, dhl or dpd for express shipping dependant on the country of the recipient.

UK

Regular Post - £8.5 - £11 (depending on total order weight)

Post Parcel - £15-£18 (depending on total order weight)

Express - £35 

FREE DELIVERY - over £300

*BREXIT - Due to increased customs procedures post parcels might take longer to arrive to the UK than usual - please allow up to a month from the shipping date.

EU

Regular Post - £7.5- £10 (depending on total order weight)

Express - £25 

FREE DELIVERY - over £200

USA

Regular Post - £9.5 - £15 (depending on total order weight)

Post Parcel - £17-£23 (depending on total order weight)

Express - £35 

FREE DELIVERY - over £400

CANADA

Regular Post - £10 - £15 (depending on total order weight)

Post Parcel - £20-£25 (depending on total order weight)

Express - £40 

FREE DELIVERY - over £400

AUSTRALIA:  

Regular Post - £10 - £15 (depending on total order weight)

Post Parcel - £23.5-£30 (depending on total order weight)

Express - £45 

FREE DELIVERY - over £400

ASIA: Fed-Ex - £40 (3-10 working days)

SOUTH AMERICA: Fed-Ex - £45 (3-10 working days)

REST OF THE WORLD: Fed-Ex -£55 (3-10 working) days*

* You can inquire via email with your address for a custom shipping options

Please inquire via email info@tracksuitbaestudio.com for a shipping quote if your area is not on the list.

Some remote areas might have an extra surcharge shall this be the case the customer will be contacted as soon as we are ready to ship the order, and will have an option to cancel the order and get a refund if they can not accept the surcharge.

In the attempt to reduce our emissions we ship straight from the country of manufacture (Lithuania, Europe). UK orders might take longer than regular UK shipping. 

Tracksuitbae Studio ships on DAP Incoterms. Customer is responsible for any import duties or further charges.

Tracksuitbae Studio reserves the right to cancel & refund any order shall this look fraudulent & ask for extra confirmation on purchase & shipping details if needed.