Tracksuitbae Studio operates an exchange only policy.
If the item is the wrong size a customer must contact email@example.com within 5 days of receiving the item in order to arrange the return. The item then must be returned to us no later than 14 days.
Please DO NOT send the parcel back without contacting us for instructions first because the shipping from and return addresses may be different.
The item must be unworn, in its original condition, with all labels still attached, in the original packaging. To be eligible for an exchange an item must have no marks (from make up or other) and no scents (like body, perfume or other).
Item can be exchanged to another size, item of the same value or a credit note for future purchase - we are sure that there is something you will like from our future drops if this item did not work out for you.
Customer is responsible for return shipping. Tracksuitbae Studio can not be held responsible for any items lost/undelivered or damaged during the return, please select a safe option for return shipping.
We ask that you are being mindful about this as sometimes that extra shipping adds to a very unnecessary CO2 emissions, and every little action counts towards a better Earth for tomorrow.
Tracksuitbae Studio ships to UK, USA, EUROPE, CANADA, AUSTRALIA, ASIA & SOUTH AMERICA.
UK : Post - £7.5 (5-14 working days) Express £25 (4-5 working days) FREE DELIVERY - over £120
EU: Post -£7.5 (5-14 working days) Express - £20 (4-5 working days) FREE DELIVERY over -120
USA: Post - £15 (14- 28 working days) Express - £30 (4-5 working days)
CANADA: Post -£20 (14-28 working days) Express - £35 (4-5 working days)
AUSTRALIA: Post - £25 (14-28 working days) Express - £40 (4-8 working days)
ASIA: Fed-Ex - £40 (3-10 working days)
SOUTH AMERICA: Fed-Ex - £45 (3-10 working days)
REST OF THE WORLD: Fed-Ex -£50 (3-10 working) days*
* You can inquire via email with your address for a custom shipping options
Please inquire via email firstname.lastname@example.org for a shipping quote if your area is not on the list.
Some remote areas might have an extra surcharge shall this be the case the customer will be contacted as soon as we receive the order, and will have an option to cancel the order and get a refund if they can not accept the surcharge.
Even though we are based in London, in the attempt to reduce our emissions we ship straight from the country of manufacture (Lithuania, Europe). Therefore UK orders might take longer than regular UK shipping. Shipping to Lithuania is free.
Tracksuitbae Studio ships on DAP Incoterms. Customer is responsible for any import duties.
Shipping costs depend on location and specific postcode. If the end shipping cost is lower that the one stated the difference will be refunded to your account.
Tracksuitbae Studio reserves the right to cancel & refund any order shall this look fraudulent & ask for extra confirmation on purchase & shipping details if needed.